Company Overview

Tibao Auto Spare Parts was established in 2012 in Dubai, United Arab Emirates, with the aim of offering top-quality spare parts for German automobiles. Our experience spans over 50 years in the auto parts industry, and our commitment is to deliver reliable parts at competitive prices.

We offer full product lines for major German brands including Volkswagen, Audi, Mercedes-Benz, BMW, and Porsche. Our portfolio includes our in-house brand Tibao, which is manufactured in China with German quality certification, along with globally trusted names like Bosch, Meyle, Febi, Sachs, Pierburg, VDO, and more. We also deal in premium Taiwan-made body parts and lighting components.


1. General Conditions of Sale

All orders placed with Tibao Auto Spare Parts are subject to availability and acceptance. We reserve the right to accept or reject any order at our sole discretion. We also reserve the right to limit the quantities of items purchased or discontinue products without notice.

When placing an order, the customer agrees to provide accurate, complete, and up-to-date information including contact details, vehicle make/model, and correct part numbers or specifications. Tibao Auto Spare Parts will not be held responsible for issues arising from incorrect or incomplete information provided by the customer.

2. Product Accuracy and Fitment

While we strive to provide accurate descriptions, images, and specifications for every product, there may be occasional discrepancies due to manufacturer updates or errors. Product compatibility must always be verified by the customer before purchase. If requested, we are happy to provide technical assistance, but final responsibility for ensuring compatibility lies with the customer.

We advise customers to consult professional technicians or service advisors when unsure about specific part requirements.

3. Pricing and Payments

All prices quoted are in UAE Dirhams (AED) unless otherwise stated. Prices are subject to change without prior notice due to market conditions, currency fluctuations, or supplier adjustments.

Tibao Auto Spare Parts accepts multiple payment methods, including but not limited to:

  • Cash (for in-store purchases)
  • Bank transfer
  • Credit/debit cards
  • Cheque (subject to approval)

Payment Terms:

  • All sales are cash-on-delivery (COD) unless credit terms are pre-approved in writing.
  • Credit customers must settle invoices by the due date agreed upon. Delayed payments may attract late fees or interest as per UAE business laws.

4. Order Processing and Delivery

Orders will only be processed upon confirmation and receipt of payment (unless credit terms are in place). We aim to dispatch available products within 24 to 48 hours, but delivery timelines may vary based on the customer’s location, order volume, customs clearance, or supplier schedules.

Delivery Policy:

  • Local delivery is available within Dubai and across the UAE through our own network or third-party logistics providers.
  • Customers are responsible for inspecting goods upon receipt and reporting any discrepancies within 24 hours.
  • Risk of damage or loss transfers to the customer once the product leaves our facility.

5. Returns, Exchanges, and Refunds

We understand that sometimes returns are necessary. Our policy allows returns under the following conditions:

  • Returns must be initiated within 7 days of delivery.
  • The item must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase (invoice) is required.

Exceptions to Return Policy:

  • Special orders or custom-imported parts are non-returnable.
  • Electrical components and sensors are not returnable unless proven defective.
  • Used or damaged parts will not be accepted under any circumstances.

6. Warranty and Quality Assurance

Our commitment is to offer products of outstanding quality.

  • All Tibao brand products are covered under a limited warranty against manufacturing defects. Warranty periods vary by product type and will be specified at the time of sale.
  • Products from original equipment manufacturers (OEM) such as Bosch, Meyle, Sachs, and others are subject to their respective warranty terms.

Warranty Exclusions:

  • Damage due to improper installation, negligence, accidents, or modifications
  • Normal wear and tear
  • Parts used for racing, off-road, or non-standard vehicle applications

To claim a warranty, customers must submit the invoice and installation details. All claims will be subject to technical inspection and approval.

7. Limitation of Liability

  • Indirect or consequential damages, including vehicle downtime or loss of revenue
  • Labor costs for part installation or removal
  • Shipping charges related to returns or warranty replacements
  • Customer negligence or failure to follow manufacturer guidelines

Our total liability shall be limited to the actual purchase price of the product in question.

8. Intellectual Property Rights

All content including logos, brand names, images, designs, and product information on our website, packaging, or marketing materials is the intellectual property of Tibao Auto Spare Parts or its partners. Any unauthorized reproduction, distribution, or commercial use is strictly prohibited.

9. Force Majeure

Tibao Auto Spare Parts shall not be liable for any failure or delay in performing obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, strikes, or disruptions in logistics.

10. Privacy and Data Protection

We are committed to protecting your privacy. All personal data collected during inquiries, transactions, or website visits is securely stored and used only for business purposes such as order processing, customer communication, and marketing (if opted-in).

We do not share, sell, or rent your data to third parties unless required by law or essential for service delivery (e.g., courier services).

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising shall fall under the exclusive jurisdiction of the courts of Dubai, UAE.

12. Amendments to Terms

Tibao Auto Spare Parts reserves the right to update or revise these Terms at any time. Changes will be published on our website or communicated via invoice, quotation, or email. Continued use of our services after changes are posted constitutes acceptance of those changes.